Right Repair Portal India:The minister of consumer affairs, Piyush Goyal, on Saturday (December 24) launched the right-to-repair portal, taking a step towards empowering consumers. He also unveiled the NTH application and new premises of the National Consumer Helpline center in Delhi on the occasion of National Consumer Day.The launch of right to repair portal will now reduce the dependency of consumers on manufacturers in case their product fails to operate. After its launch, India joined the clutch of countries like the United States (US) and the United Kingdom (UK).
According to the new rules and regulations, the consumers will receive the manual of product details so that they can independently repair the product by themselves or get them repaired by third parties following the product manual instructions.In the first phase, the right-to-repair portal will cover electronic products, consumer durables, mobile phones, farming equipment, and automobiles. Customers can modify and repair their products instead of seeking help from manufacturers, which troubles the customer with long waiting hours and unnecessary company policies.
Right Repair Portal India
Food and Consumer Affairs Minister Piyush Goyal launched a host of new initiatives, including the right to repair portal and an NTH mobile app and opened new premises of National Consumer Helpline centre in Delhi on Saturday.On the ‘right to repair’ portal, manufacturers will share the manual of product details with customers so that they can either repair by self, by third parties, rather than depend on original manufacturers. Initially, mobile phones, electronic, consumer durables, automobile and farming equipment will be covered.Initial Framework of Right to Repair covers Mobile Phones/Tablets, Consumer Durables and Electronics, Automobiles and Farming Equipment,” the message on the website reads.
On the ‘right to repair’ portal, manufacturers will share the manual of product details with customers so that they can either repair by self, by third parties, rather than depend on original manufacturers. Initially, mobile phones, electronic, consumer durables, automobile and farming equipments will be covered.Speaking on the theme “Effective disposal of cases in consumer commission” on the occasion of National Consumer Day, Goyal lauded the consumer commissions for disposing of higher number of pending cases in last six months and expressed confidence of eliminating the backlog of cases across the country.
“In a short span of six months, we have doubled disposal of pending cases. About 90,000 pending cases were disposed (between July and November this year),” he said. About 38,000 pending cases were disposed of by consumer courts in the year-ago period.
Right to Repair Portal Highlights
|Right to Repair Portal
|The Ministry of Consumer Affairs, Food, and Public Distribution, Government of India
|To file an online complaint
Right Repair Portal
The government launched the right-to-repair portal. The right to repair refers to government measures that forbid manufacturers to impose barriers denying consumers the ability to repair products.The central government has scaled up its right-to-repair initiative to cover four sectors — consumer durables, electronic devices, automobiles and farm equipment – onboarding leading brands on a unified portal.
The right to repair refers to government measures that forbid manufacturers to impose barriers that deny consumers the ability to repair consumer products. The framework aims to ease access to overhauling services not just by original manufacturers but also by reliable third-party technicians to lower costs and lengthen the shelf life of devices, equipment and home appliances.
Right to Repair Portal Objective
The Ministry of Consumer Affairs, Food, and Public Distribution developed this webpage as part of its efforts to safeguard consumers and offer a quick and effective method for resolving complaints. It is now simpler than ever for Indian citizens to raise complaints and get a resolution for defective or malfunctioning products due to the portal’s introduction.
Features and Benefits of Right to Repair Portal
Some of the key features and benefits of the portal are as follows:
- An online platform called the Right to Repair portal was introduced by the Indian government to make product maintenance and repair easier.
- With the help of this portal, users will have a simpler and more practical approach to fixing their products.
- Customers can access a variety of services through this site, including product repair and maintenance, replacement parts, and warranty information.
- It offers details on the list of services provided by authorized service providers, details on product warranties, and contact information for repair service providers.
- Customers can access information about product maintenance and repair on the portal.
- Customers will benefit from this platform by having their products serviced quickly.
- Customers can lodge complaints on the portal regarding product repairs, which will aid in enhancing the services provided by the service providers.
- Customers can follow the progress of the repairs and receive updates thanks to these capabilities.
- Customers can view the status of the repair job on the Right to Repair portal.
- This makes it easier for clients to monitor the repair and upkeep process and guarantees that their devices receive fast repairs.
Right To Repair Portal India website
Step 1: Go to this site – https://www.righttorepairindia.in/home
Step 2: Enter brand or product name in the space mentioned OR scroll below to find names of various products, such as mobiles, Audio, Microwave ovens etc. Click on the type of product you want to repair. (OR you can search products brand-wise also.)
Step 3: On the left, you’ll find a section “Find Consumer Brand”. Enter sub category and sub group. Click on search.
Here you’ll find all the customer service details of the brand, including product manual.
Does India have right to repair?
Currently, there is no regulation regarding the right to repair in India
Who has launched the right to repair portal?
On the occasion of the National Consumer Day 2022 (24th December 2022), Piyush Goyal, Union Minister of Consumer Affairs, Food and Public Distribution, launched new initiatives, including the right to repair portal, an NTH mobile app and also opened new premises of National Consumer Helpline centre in New Delhi.
What is the legal right to repair?
The right to repair is exactly what it says – it’s about a consumer’s right to repair the goods they purchase. Supporters want companies to provide: Products that are repairable. Access to official repair manuals.